Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"b1f4b53a01a23fc551d5cf4238066cfca5821924_lout","branding":{"id":"2","key":"tg","name":"Thrive Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1c1608","headerLinkHoverBGColor":"#1c1608","headerBadgeColor":"#1c1608"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/28648ffb-3215-4e06-a3cb-601fe6d4f8c2/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Y2U2NjhlNS1iZmM4LTRkYjAtYTNmZS00MzNmNGRmMDkzMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI4NjQ4ZmZiLTMyMTUtNGUwNi1hM2NiLTYwMWZlNmQ0ZjhjMiI6WyJyZWFkIl19LCJleHAiOjE3ODk0NDE3ODcsIm5iZiI6MTc4OTQ0MTE4N30.hKUEf9kmQPkgA1TfXU4KPYre3QuMQJot_npg9KEUQQI&client=4ce668e5-bfc8-4db0-a3fe-433f4df09334&mode=fit","logoId":"28648ffb-3215-4e06-a3cb-601fe6d4f8c2","isLogoAvailable":true,"helpCenterTitle":"Welcome to Thrive support, how may we help you?","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Thrive support, how may we help you?","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9294abc8-a2f9-41f8-9a80-07d2d9d6269a/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Y2U2NjhlNS1iZmM4LTRkYjAtYTNmZS00MzNmNGRmMDkzMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkyOTRhYmM4LWEyZjktNDFmOC05YTgwLTA3ZDJkOWQ2MjY5YSI6WyJyZWFkIl19LCJleHAiOjE3ODk0NDE3ODcsIm5iZiI6MTc4OTQ0MTE4N30.PqG2CTuzA6VYwjAGD7aJkXy_3HFR5O9YBxz2NBsy4sU&client=4ce668e5-bfc8-4db0-a3fe-433f4df09334&height=300&mode=fit","bannerMediaApiFileId":"9294abc8-a2f9-41f8-9a80-07d2d9d6269a","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"tg","projectId":10050,"serviceDeskId":1,"name":"Thrive Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"181","name":"Advance","descriptionHtml":"","callToAction":"Advance","introHtml":"<p>Any queries related to Advance</p>","icon":10736,"iconUrl":"https://mainmarketlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10736","groups":[2],"key":""},{"id":"148","name":"Brand portal","descriptionHtml":"","callToAction":"Brand portal","introHtml":"<p>Any queries regarding the brand portal for suppliers</p>","icon":10661,"iconUrl":"https://mainmarketlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10661","groups":[2],"key":""},{"id":"5","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Any other issues that are not related to the ones listed above.</p>","icon":10533,"iconUrl":"https://mainmarketlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[2],"key":""},{"id":"147","name":"Payments and Redemptions","descriptionHtml":"","callToAction":"Payments and Redemptions","introHtml":"<p>Any queries related to supplier payments and redemptions</p>","icon":10660,"iconUrl":"https://mainmarketlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10660","groups":[2],"key":""},{"id":"13","name":"Thrive App","descriptionHtml":"","callToAction":"Thrive App","introHtml":"<p>Any queries regarding the thrive app such as not being able to access certain functionalities on the app, seeing errors on the app, unable to login etc.</p>","icon":10591,"iconUrl":"https://mainmarketlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10591","groups":[2],"key":""},{"id":"14","name":"Thrive POS or card device related issues","descriptionHtml":"","callToAction":"Thrive POS or card device related issues","introHtml":"<p>Queries related to Thrive POS on the card device or card device specific issues</p>","icon":10592,"iconUrl":"https://mainmarketlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[2],"key":""},{"id":"114","name":"VAS","descriptionHtml":"","callToAction":"VAS","introHtml":"<p>VAS-related queries</p>","icon":10659,"iconUrl":"https://mainmarketlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10659","groups":[2],"key":""},{"id":"4","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10555,"iconUrl":"https://mainmarketlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[],"key":""},{"id":"48","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"<p>Email query</p>","icon":10492,"iconUrl":"https://mainmarketlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"15","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":10530,"iconUrl":"https://mainmarketlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"2","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10546,"iconUrl":"https://mainmarketlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"81","name":"Whatsapp Query","descriptionHtml":"","callToAction":"Whatsapp Query","introHtml":"<p>Whatsapp</p>","icon":10625,"iconUrl":"https://mainmarketlab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10625","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[13,14,147,114,148,5,181]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TG","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0Y2U2NjhlNS1iZmM4LTRkYjAtYTNmZS00MzNmNGRmMDkzMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTQ2NjU4Mzk4MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg5NDQyMzg3LCJuYmYiOjE3ODk0NDExODcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.Mzf0k2KtZLDJeYFdSg2qu6XlIp8XT5WnheAq2X9JSho","targetCollection":"upload-user-collection--466583983","endpointUrl":"https://api.media.atlassian.com","clientId":"4ce668e5-bfc8-4db0-a3fe-433f4df09334","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}