Thrive Support

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VAS

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select the type of issue that you are experiencing"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"ed1af635-7959-47c3-b1f1-375cfe46e119"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Please try to reprint the VAS voucher by following the below steps:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on the \"Quick Sale\" button"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on \"More\""}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on \"Sell VAS\""}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on the \"Summary\" tab"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on \"View All\""}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on the arrow pointing down to expand your view of the VAS previously sold."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on \"View items\""}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on the arrow pointing down to expand your view of the voucher details."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Scroll down and click on the \"Print Receipt\" "}]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":8},"layout":"default","localId":"7f794107-a3f3-436d-8c24-0ff494ba2cd8"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"I am glad that I was able to help, you can refresh the page to raise a new query or close the page to exit. Thank you!"}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"I am sorry for the inconvenience, please fill in the details below to continue raising a query"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":5},"layout":"default","localId":"23ae38c9-9b61-4a9e-92a1-6430aeb649b4"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":6},"layout":"default","localId":"718ef212-984e-41bf-a6a9-f6f539593e23"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":7},"layout":"default","localId":"71ec0e03-d418-45d6-af50-971768262f5c"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Please follow the below steps to "},{"type":"text","text":"reprint a VAS voucher on Thrive POS","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on the \"Quick Sale\" button"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on \"More\""}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on \"Sell VAS\""}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on the \"Summary\" tab"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on \"View All\""}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on the arrow pointing down to expand your view of the VAS previously sold."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on \"View items\""}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on the arrow pointing down to expand your view of the voucher details."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Scroll down and click on the \"Print Receipt\""}]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":12},"layout":"default","localId":"c6e2e097-48a1-4c68-9434-329bdb098c4a"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"I am glad that I was able to help, you can refresh the page to raise a new query or close the page to exit. Thank you!"}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"I am sorry for the inconvenience, please fill in the details below to continue raising a query"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":14},"layout":"default","localId":"31de227b-bf10-4afa-b44b-4d96cd7f9472"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":15},"layout":"default","localId":"9c4780ec-7eb8-4ab2-9577-a61956be3139"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":16},"layout":"default","localId":"47bde124-98f0-4a93-afaf-a8ecdca313f2"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"paragraph","content":[{"type":"text","text":"We are sorry for the inconvenience, please describe the issue in as much detail as 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Thank you!"}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"I am sorry for the inconvenience, please fill in the details below to continue raising a query"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":5},"layout":"default","localId":"23ae38c9-9b61-4a9e-92a1-6430aeb649b4"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":6},"layout":"default","localId":"718ef212-984e-41bf-a6a9-f6f539593e23"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":7},"layout":"default","localId":"71ec0e03-d418-45d6-af50-971768262f5c"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Please follow the below steps to "},{"type":"text","text":"reprint a VAS voucher on Thrive POS","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on the \"Quick Sale\" button"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on \"More\""}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on \"Sell VAS\""}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on the \"Summary\" tab"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on \"View All\""}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on the arrow pointing down to expand your view of the VAS previously sold."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on \"View items\""}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on the arrow pointing down to expand your view of the voucher details."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Scroll down and click on the \"Print Receipt\""}]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":12},"layout":"default","localId":"c6e2e097-48a1-4c68-9434-329bdb098c4a"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"I am glad that I was able to help, you can refresh the page to raise a new query or close the page to exit. Thank you!"}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"I am sorry for the inconvenience, please fill in the details below to continue raising a query"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":14},"layout":"default","localId":"31de227b-bf10-4afa-b44b-4d96cd7f9472"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":15},"layout":"default","localId":"9c4780ec-7eb8-4ab2-9577-a61956be3139"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":16},"layout":"default","localId":"47bde124-98f0-4a93-afaf-a8ecdca313f2"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"paragraph","content":[{"type":"text","text":"We are sorry for the inconvenience, please describe the issue in as much detail as possible"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":22},"layout":"default","localId":"091d6e77-a71a-45b7-92a3-3875e2e22792"}},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":21},"layout":"default","localId":"801d20bf-6fd8-48be-9579-479c872532dd"}}]}],"conditions":{"19":{"i":{"co":{"cIds":{"12":["1"]}}},"o":{"sIds":["5"]},"t":"sh"},"4":{"i":{"co":{"cIds":{"1":["1"]}}},"o":{"sIds":["1"]},"t":"sh"},"13":{"i":{"co":{"cIds":{"12":["2"]}}},"o":{"sIds":["6"]},"t":"sh"},"10":{"i":{"co":{"cIds":{"8":["2"]}}},"o":{"sIds":["3"]},"t":"sh"},"20":{"i":{"co":{"cIds":{"1":["3"]}}},"o":{"sIds":["7"]},"t":"sh"},"11":{"i":{"co":{"cIds":{"1":["2"]}}},"o":{"sIds":["4"]},"t":"sh"},"9":{"i":{"co":{"cIds":{"8":["1"]}}},"o":{"sIds":["2"]},"t":"sh"}},"sections":{"4":{"name":"Reprint voucher guide","conditions":["11"]},"5":{"name":"Helpful yes","conditions":["19","11"]},"2":{"name":"Does this help","conditions":["9","4"]},"7":{"name":"Other VAS queries","conditions":["20"]},"3":{"name":"Not helpful","conditions":["10","4"]},"6":{"name":"Not helpful","conditions":["13","11"]},"1":{"name":"Voucher pin","conditions":["4"]}},"questions":{"12":{"type":"cs","label":"Was this helpful?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"8":{"type":"cs","label":"Was this helpful?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"15":{"type":"ts","label":"Please enter the amount","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"22":{"type":"rt","label":"Description","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"16":{"type":"ts","label":"Please enter the reference number of the VAS sale, you can find this on your VAS sales history screen","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"da","label":"What is the date of the VAS sale in question","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"21":{"type":"at","label":"If you can upload a screenshot, photo, or recording of the issue, it will help us resolve your problem more effectively.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"14":{"type":"da","label":"What is the date of the VAS sale in question","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"7":{"type":"ts","label":"Please enter the reference number of the VAS sale, you can find this on your VAS sales history screen","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"ts","label":"Please enter the amount","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"cd","label":"VAS query","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"I did not receive my voucher pin","other":false},{"id":"2","label":"How do I reprint my VAS voucher","other":false},{"id":"3","label":"Other VAS related queries","other":false}],"questionKey":""}}},"uuid":"c486f695-4288-48f4-9879-3a4ef3c3db0d"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

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