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Any queries regarding the thrive app such as not being able to access certain functionalities on the app, seeing errors on the app, unable to login etc.
Required fields are marked with an asterisk*
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Please make sure you have entered the correct login details. You can click on the eye icon to see your password as you type it. Ensure that your password is entered correctly, as passwords are case-sensitive (this means that capital and small letters matter). "}]},{"type":"paragraph","content":[{"type":"text","text":"If you forgot your login details, click on \"Forgot Password\" and follow the steps. "}]},{"type":"paragraph","content":[{"type":"text","text":"If the above did not work, please continue to raise a query."}]},{"type":"paragraph","content":[{"type":"text","text":"Describe the issue in as much detail as possible"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":10},"layout":"default","localId":"2ca4c7d9-1d4a-4bf1-8660-f3787e62a491"}},{"type":"paragraph","content":[{"type":"text","text":"If you can upload a screenshot, photo, or recording of the issue, it will help us resolve your problem more effectively."}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":11},"layout":"default","localId":"4ebf7855-7040-4690-a5e2-71c08d35371c"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"I am sorry for the inconvenience caused, please make sure that you have banked your device. If you need help with this, click here for instructions on how to bank your device."}]},{"type":"paragraph","content":[{"type":"text","text":"If you have already done so and still do not see your transactions reflected after at least a day, please proceed with raising a query by completing the below questions:"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":12},"layout":"default","localId":"f56a1691-be42-46e8-87ed-2ca89ffd7b29"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":13},"layout":"default","localId":"e94519b8-b422-4e67-8e90-c656a3d2dc8d"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":14},"layout":"default","localId":"c3f45f47-07cf-453c-98fe-e53b506a8f2a"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":23},"layout":"default","localId":"55385230-40e8-4e4a-a8d8-db8d6432512a"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"I am sorry for the inconvenience caused, we aim to reflect cash deposits as quickly as possible but sometimes, it may take a few hours to reflect."},{"type":"hardBreak"},{"type":"text","text":"If you wish to continue raising a query, please complete the details 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