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Any queries related to supplier payments and redemptions
Required fields are marked with an asterisk*
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understand that the waiting time may be frustrating and we assure you that we are processing the transactions as quickly as we can, redemptions may take up to 2 days to reflect, please come back if it still hasn't been reflected after 2 days. 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Please let us know who we should add that we currently don’t have."}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":13},"layout":"default","localId":"519674f2-5486-4229-a9c0-3b98142cecc5"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":14},"layout":"default","localId":"41558ee6-1ade-416c-a78b-2f8bf2cefcca"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":15},"layout":"default","localId":"19293dc8-57d2-431d-b3b0-e14c98286d3b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":17},"layout":"default","localId":"5b93765c-47fd-445f-a714-164806bc8e9d"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":18},"layout":"default","localId":"36999a91-9898-41ad-a23c-71ba0fdcf0e8"}}]}],"conditions":{"12":{"i":{"co":{"cIds":{"7":["2"]}}},"o":{"sIds":["4"]},"t":"sh"},"8":{"i":{"co":{"cIds":{"7":["1"]}}},"o":{"sIds":["3"]},"t":"sh"},"16":{"i":{"co":{"cIds":{"1":["5"]}}},"o":{"sIds":["6"]},"t":"sh"},"6":{"i":{"co":{"cIds":{"1":["2"]}}},"o":{"sIds":["2"]},"t":"sh"},"2":{"i":{"co":{"cIds":{"1":["1"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"4":{"name":"Redemption no to 2 days","conditions":["12","6"]},"5":{"conditions":[]},"2":{"name":"Redemption not reflecting","conditions":["6"]},"3":{"name":"Yes to 2 days redemption","conditions":["8","6"]},"6":{"name":"Other payments and redemption","conditions":["16"]},"1":{"name":"Payment not reflecting","conditions":["2"]}},"questions":{"4":{"type":"no","label":"How much was the payment?","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"13":{"type":"ts","label":"Supplier Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"da","label":"When was the payment made, please select a date","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"da","label":"When was the redemption made, please select a date","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"cd","label":"What is your query?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"My supplier payment is not reflecting","other":false},{"id":"2","label":"My redemption is not reflecting in my bank account","other":false},{"id":"4","label":"I want thrive to add this supplier","other":false},{"id":"5","label":"Other Payments/Redemptions query","other":false}],"questionKey":""},"18":{"type":"at","label":"If you can upload a screenshot, photo, or recording of the issue, it will help us resolve your problem more effectively.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"cs","label":"Has it been over 2 days?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"3":{"type":"ts","label":"Which supplier was the payment made to?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"15":{"type":"ts","label":"Supplier's contact detail ","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"11":{"type":"ts","label":"Which bank are you redeeming to?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"9":{"type":"no","label":"How much was the redemption for?","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"17":{"type":"rt","label":"Please describe the issue you are experiencing in as much detail as possible","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"14":{"type":"tl","label":"Supplier Address","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"b7fdf690-3bf9-4d5e-815b-f6340bbe7df8"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}