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select the type of issue that you are experiencing"}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"d243ca7f-a190-4ee5-9e9d-f514cde362ec"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"21d1bd66-e046-4418-8744-ebe5b875e136"},"content":[{"type":"text","text":"We apologise for the inconvenience. To apply for an Advance, please note the following:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5f129ad1-9778-4f17-8c8c-e570e9eed9e9"},"content":[{"type":"text","text":"Preliminary Quotes","marks":[{"type":"strong"}]},{"type":"text","text":": You can only apply for an Advance after receiving preliminary quotes from our lending partners."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"79e71cb9-bd5b-4636-8c61-b84cc6c8aad1"},"content":[{"type":"text","text":"App Version","marks":[{"type":"strong"}]},{"type":"text","text":": Ensure you are using the "},{"type":"text","text":"latest version","marks":[{"type":"strong"}]},{"type":"text","text":" of our app to access preliminary quotes from lenders."}]}]}]},{"type":"paragraph","attrs":{"localId":"86ac7a42-d726-4d5a-a60e-37d29c4a9c92"},"content":[{"type":"text","text":"If the above did not work, please continue to raise a query."}]},{"type":"paragraph","attrs":{"localId":"801b76ef-d7e4-42bf-8d9d-7452c495b01e"},"content":[{"type":"text","text":"Describe the issue in as much detail as possible"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"2ca4c7d9-1d4a-4bf1-8660-f3787e62a491"}},{"type":"paragraph","attrs":{"localId":"33f636e3-d3d6-4c11-a514-6a09b6237546"},"content":[{"type":"text","text":"If you can upload a screenshot, photo, or recording of the issue, it will help us resolve your problem more effectively."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"4ebf7855-7040-4690-a5e2-71c08d35371c"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"18b4ef0c-5c88-48b9-96f0-675fdae8c273"},"content":[{"type":"text","text":"Having trouble finding your Advance wallet when making a payment to a supplier? Here's what to do:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"2b9112d0-0d01-4398-bd59-24ccae33f9d2"},"content":[{"type":"text","text":"Check your Advance wallet status","marks":[{"type":"strong"}]},{"type":"text","text":": Ensure your Advance wallet is not closed. If it is, you won't be able to see it."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"086281cf-6bfc-4819-80e9-82e8a65d8521"},"content":[{"type":"text","text":"What happens when it's closed","marks":[{"type":"strong"}]},{"type":"text","text":": When your Advance wallet is closed or settled, any remaining balance will be automatically transferred to your Thrive wallet."}]}]}]},{"type":"paragraph","attrs":{"localId":"c367457e-02c0-489a-aecf-850c0de8fd46"},"content":[{"type":"text","text":"Still have an issue? Describe the issue in as much detail as possible"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"e94519b8-b422-4e67-8e90-c656a3d2dc8d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"55385230-40e8-4e4a-a8d8-db8d6432512a"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"12519c41-689a-498b-955a-8c6e6d4bfc61"},"content":[{"type":"text","text":"Here's how Advance repayment works:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"a09069be-0502-4636-b8a9-c160f391cd41"},"content":[{"type":"text","text":"Automatic Repayment","marks":[{"type":"strong"}]},{"type":"text","text":": Repayment is automatically deducted from your "},{"type":"text","text":"main wallet","marks":[{"type":"strong"}]},{"type":"text","text":" on the "},{"type":"text","text":"scheduled date","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"1b206e3a-e7d7-4aa0-8908-34671a73b0f6"},"content":[{"type":"text","text":"View Repayment Details","marks":[{"type":"strong"}]},{"type":"text","text":": Under your "},{"type":"text","text":"Advance wallet","marks":[{"type":"strong"}]},{"type":"text","text":", you can find the following information:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"cfd35842-7285-4f9f-af9d-38fd652bf7ed"},"content":[{"type":"text","text":"Instalment Date","marks":[{"type":"strong"}]},{"type":"text","text":": The date your repayment is due."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"dcc16266-7f5d-451c-a32e-a5d4f4f0e126"},"content":[{"type":"text","text":"Instalment Amount","marks":[{"type":"strong"}]},{"type":"text","text":": The amount that will be repaid."}]}]}]}]}]},{"type":"paragraph","attrs":{"localId":"9eb190f0-951a-4288-bbd6-f8517ba65b71"},"content":[{"type":"text","text":"Should you will wish to continue raising an issue, complete the details below"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"61a6c86a-45d6-4845-8505-6f6dd17cc58c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"ea1c7735-daca-4cc5-bd3e-40acac9c72c6"}},{"type":"paragraph","attrs":{"localId":"1dd5c985-5c8d-4475-9dd4-606263501e0c"},"content":[]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"aca1b8a3-c39c-45ee-af4b-6968c4568b64"},"content":[{"type":"text","text":"I am sorry for the inconvenience caused."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"e54b9d6b-b8fb-4abb-b277-038e677eebee"},"content":[{"type":"text","text":"Real-time Feedback","marks":[{"type":"strong"}]},{"type":"text","text":": Advance feedback is almost instantaneous, so you'll know the status of your request quickly."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"973a2db0-731d-4c1a-9900-ea574e14b3c4"},"content":[{"type":"text","text":"Loan Agreement Terms","marks":[{"type":"strong"}]},{"type":"text","text":": Before you can received Advance, please:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"e956500e-d5f1-4958-abe0-d9c6777abaf9"},"content":[{"type":"text","text":"Review","marks":[{"type":"strong"}]},{"type":"text","text":" the Loan Agreement terms carefully."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"605a05f0-7e97-482d-9d4b-6de26df4d75d"},"content":[{"type":"text","text":"Agree","marks":[{"type":"strong"}]},{"type":"text","text":" to the terms to avoid any delays on receiving your Advance."}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"570aeba3-d6b9-4141-8939-3de3a71c1426"},"content":[{"type":"text","text":"App Version","marks":[{"type":"strong"}]},{"type":"text","text":": Ensure you're using the "},{"type":"text","text":"latest app version","marks":[{"type":"strong"}]},{"type":"text","text":", as Advance is no longer supported on older versions."}]}]}]},{"type":"paragraph","attrs":{"localId":"68532e44-1eb4-43f9-ab88-8d9d95a6ea0f"},"content":[{"type":"text","text":"Still having issue - please describe details below"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"85aa17e2-e751-4ce1-8688-ca6f4b643e53"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"d8f5c112-77e4-4388-97b0-15f0e251372a"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"78a8c73b-bfb2-401c-92ba-1fd0bd662530"},"content":[{"type":"text","text":" Please describe the issue in as much detail as possible"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":51},"layout":"default","localId":"3196372d-9b7a-43bf-8eb1-17e8abba3fb5"}},{"type":"paragraph","attrs":{"localId":"01bf041d-cea6-4b30-9c80-4328d52f1ad5"},"content":[{"type":"text","text":"If you can upload a screenshot, photo, or recording of the issue, it will help us resolve your 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experiencing"}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"d243ca7f-a190-4ee5-9e9d-f514cde362ec"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"21d1bd66-e046-4418-8744-ebe5b875e136"},"content":[{"type":"text","text":"We apologise for the inconvenience. To apply for an Advance, please note the following:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5f129ad1-9778-4f17-8c8c-e570e9eed9e9"},"content":[{"type":"text","text":"Preliminary Quotes","marks":[{"type":"strong"}]},{"type":"text","text":": You can only apply for an Advance after receiving preliminary quotes from our lending partners."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"79e71cb9-bd5b-4636-8c61-b84cc6c8aad1"},"content":[{"type":"text","text":"App Version","marks":[{"type":"strong"}]},{"type":"text","text":": Ensure you are using the "},{"type":"text","text":"latest version","marks":[{"type":"strong"}]},{"type":"text","text":" of our app to access preliminary quotes from lenders."}]}]}]},{"type":"paragraph","attrs":{"localId":"86ac7a42-d726-4d5a-a60e-37d29c4a9c92"},"content":[{"type":"text","text":"If the above did not work, please continue to raise a query."}]},{"type":"paragraph","attrs":{"localId":"801b76ef-d7e4-42bf-8d9d-7452c495b01e"},"content":[{"type":"text","text":"Describe the issue in as much detail as possible"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"2ca4c7d9-1d4a-4bf1-8660-f3787e62a491"}},{"type":"paragraph","attrs":{"localId":"33f636e3-d3d6-4c11-a514-6a09b6237546"},"content":[{"type":"text","text":"If you can upload a screenshot, photo, or recording of the issue, it will help us resolve your problem more effectively."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"4ebf7855-7040-4690-a5e2-71c08d35371c"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"18b4ef0c-5c88-48b9-96f0-675fdae8c273"},"content":[{"type":"text","text":"Having trouble finding your Advance wallet when making a payment to a supplier? Here's what to do:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"2b9112d0-0d01-4398-bd59-24ccae33f9d2"},"content":[{"type":"text","text":"Check your Advance wallet status","marks":[{"type":"strong"}]},{"type":"text","text":": Ensure your Advance wallet is not closed. If it is, you won't be able to see it."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"086281cf-6bfc-4819-80e9-82e8a65d8521"},"content":[{"type":"text","text":"What happens when it's closed","marks":[{"type":"strong"}]},{"type":"text","text":": When your Advance wallet is closed or settled, any remaining balance will be automatically transferred to your Thrive wallet."}]}]}]},{"type":"paragraph","attrs":{"localId":"c367457e-02c0-489a-aecf-850c0de8fd46"},"content":[{"type":"text","text":"Still have an issue? Describe the issue in as much detail as possible"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"e94519b8-b422-4e67-8e90-c656a3d2dc8d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"55385230-40e8-4e4a-a8d8-db8d6432512a"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"12519c41-689a-498b-955a-8c6e6d4bfc61"},"content":[{"type":"text","text":"Here's how Advance repayment works:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"a09069be-0502-4636-b8a9-c160f391cd41"},"content":[{"type":"text","text":"Automatic Repayment","marks":[{"type":"strong"}]},{"type":"text","text":": Repayment is automatically deducted from your "},{"type":"text","text":"main 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Amount","marks":[{"type":"strong"}]},{"type":"text","text":": The amount that will be repaid."}]}]}]}]}]},{"type":"paragraph","attrs":{"localId":"9eb190f0-951a-4288-bbd6-f8517ba65b71"},"content":[{"type":"text","text":"Should you will wish to continue raising an issue, complete the details below"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"61a6c86a-45d6-4845-8505-6f6dd17cc58c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"ea1c7735-daca-4cc5-bd3e-40acac9c72c6"}},{"type":"paragraph","attrs":{"localId":"1dd5c985-5c8d-4475-9dd4-606263501e0c"},"content":[]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"aca1b8a3-c39c-45ee-af4b-6968c4568b64"},"content":[{"type":"text","text":"I am sorry for the inconvenience caused."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"e54b9d6b-b8fb-4abb-b277-038e677eebee"},"content":[{"type":"text","text":"Real-time Feedback","marks":[{"type":"strong"}]},{"type":"text","text":": Advance feedback is almost instantaneous, so you'll know the status of your request quickly."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"973a2db0-731d-4c1a-9900-ea574e14b3c4"},"content":[{"type":"text","text":"Loan Agreement Terms","marks":[{"type":"strong"}]},{"type":"text","text":": Before you can received Advance, please:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"e956500e-d5f1-4958-abe0-d9c6777abaf9"},"content":[{"type":"text","text":"Review","marks":[{"type":"strong"}]},{"type":"text","text":" the Loan Agreement terms 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